FAQ

The delivery time for your order depends on several factors, including the product’s location, your shipping address, and the shipping method selected. Generally, you can expect the following:

– Domestic Orders: Typically, orders within the same country can take between 5 to 10 business days for standard shipping. Expedited options may be available for faster delivery.

– International Orders: For international shipments, delivery can range from 10 to 20 business days, depending on the destination and customs processing times.

Once your order is placed, you will receive a confirmation email with tracking information so you can monitor its progress. If you have any concerns or need an update on your shipment, please feel free to contact our customer service team.

Feel free to adjust the specifics based on your actual shipping policies and practices!

We strive to ensure you are completely satisfied with your purchase. Here’s an overview of our return and exchange policy:

1. Eligibility for Returns and Exchanges:

   • Returns: Items can be returned within 30 days of receipt, provided they are unused, in their original condition, and with all original packaging and tags.
   • Exchanges: Exchanges are allowed for items of equal or lesser value, subject to availability. To exchange, the item must be returned in its original condition and packaging.
     
     

2. Non-Returnable Items:

   • Certain products, such as customized or perishable items, are not eligible for return or exchange. Please check the product description for specific return policies.
     
     

3. Return Process:

   • To initiate a return, please contact our customer service team with your order number and the reason for the return. We will provide you with a return authorization and instructions on how to send the item back.
     
     

4. Refunds:

   • Once we receive and inspect your returned item, we will process a refund to the original payment method. Please allow 5-7 business days for the refund to appear in your account.
     
     

5. Shipping Costs:

   • Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part (e.g., wrong item sent or damaged product).
     
     

6. Damaged or Defective Items:

   • If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or full refund, including any associated shipping costs.

For any questions or to start a return or exchange, please reach out to our customer service team. We’re here to help and ensure a smooth process for you.

You can update your shipping address at different stages:

1. During Checkout:

   • When placing an order, you will have the option to enter or modify your shipping address directly in the checkout process. Simply update the address fields as needed before completing your purchase.
     
     

2. After Registering on Our Website:

   • If you are a registered user, you can update your address anytime by logging into your account. Go to the Addresses menu in your account settings, where you can add, edit, or remove addresses.
     
     

3. Before Your Order Ships:

   • If you need to change the address after placing an order but before it has shipped, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but changes may not be possible if the order is already in processing or has been dispatched.

For any assistance or urgent address changes, feel free to reach out to our customer support team. We’re here to help ensure your order reaches you at the correct address!

To track the status of your order, follow these simple steps:

1. Log In: Start by logging into your account on our website.
2. My Account: Once you’re logged in, go to the “My Account” section.
3. Orders Menu: Navigate to the “Orders” menu where you’ll find a list of your recent orders.
4. Track Your Order: Click on the specific order you wish to track to view its current status and detailed tracking information.

If you encounter any issues or need further assistance, feel free to reach out to our customer support team!

If you need customer support, you have two convenient options:

1. Phone: Call us at +91 73830 43230 for assistance.
2. Email: Send us an email at Zilotyshopping@gmail.com, and our support team will get back to you as soon as possible.

We’re here to help with any questions or issues you may have!

If you realize that you’ve entered an incorrect shipping address, please contact us as soon as possible to correct it. You can reach us through:

1. Phone: Call us at +91 73830 43230.
2. Email: Send an email to Zilotyshopping@gmail.com.

Please provide your order number and the correct address details in your message or call. We’ll do our best to update your shipping information before your order is dispatched. If the order has already been shipped, we will assist you with the next steps to resolve the issue.

To find out if we ship to your country, please contact us directly. You can reach us through:

1. Phone: Call us at +91 73830 43230.
2. Email: Send an email to Zilotyshopping@gmail.com.

Provide your location details, and we’ll let you know if we can deliver to your area or if there are any specific shipping requirements.

Whether your items arrive in one package or multiple packages depends on a few factors, including the types of items ordered and the number of orders placed. We strive to consolidate items whenever possible, but larger or varied orders might be shipped separately to ensure safe and timely delivery.

If you have specific concerns or need further clarification, feel free to contact us at +91 73830 43230 or email us at Zilotyshopping@gmail.com.